Pacific Women in ICT Tainer Profile – Swaran Ravindra

Swaran Sanadhika Ravindra

Full Name: Swaran Sanadhika Ravindra

Designation: Senior Instructor

Responsible for which skills training at NTPC:

  • Strategic Management using ICT Tools
  • Project Management
  • Business Consultation
  • Business Continuity Planning
  • Sustainable ICT
  • Business Analysis and Strategic Planning using ICT Tools Networking
  • Computer Hardware
  • Client Server Administration
  • Infrastructure Configuration
  • ICT Help Desk
  • ICT for Rural Development
  • Assistive Technologies

Qualification and institution from:

  • Current Studies: Doctor of Philosophy- Information Systems- Assistive Technology for Inclusion of Persons with Special Needs in the South Pacific
  • Master of Science in Information Systems- University of the South Pacific 2016 (by Thesis: Medical Informatics for a Developing Nation‐ Exploring Open Source EMR on Cloud for Government Hospitals in Fiji)
  • Post Graduate Diploma in Information Systems – University of the South Pacific (2013)
  • Bachelor of Commerce – Management and Information Systems – University of the South Pacific/Fiji National University (2011)
  • Diploma in Computing – Fiji Institute of Technology (2002)


  • Fiji National University (Tertiary teaching and industry training)
  • Australia Pacific Technical College (Tertiary teaching and industry training)
  • Training and Productivity Authority of Fiji (Tertiary teaching and training)
  • DHL International Ltd (Customer Service Supervisor/Quality Control Analyst/Training Officer/ICT Officer)
  • TNT Express
  • SPEC/IOTA (Tertiary teaching and training)
  • Housing Authority of Fiji
  • Fiji Women’s Crisis Centre

Industry and consultation work

  • Energy Companies- Engine Efficiency and Strategic Planning
  • Hardware/Homeware/Electronics/ Retail industry Strategic Planning using ICT Tools
  • Banks and Insurance companies- Business Analysis and Strategic Planning using ICT Tools
  • Motor vehicle sales and support – Strategic Planning and Analysis using ICT Tools
  • Government- Strategic Planning and Analysis using ICT Tools
  • In House program for Senior Management/Academic- Process flow and business
  • process re-engineering using ICT tools
  • Logistic industries, airlines, ground handlers and aviation authorities

Any special achievements

  • Fiji Business Excellence Award (Baldrige Framework)- Evaluator since 2015
  • Software Foundation Fiji – Current President/Vice President from 2014‐2018
  • Fiji Cancer Society‐ Volunteer‐ Creation of awareness material for Kids Cancer Awareness Campaign 2015
  • Fiji National University ISO‐ 9001 Internal Auditor
  • Certificate IV in Training and Assessment –Western Sydney Institute of TAFE (2018)
  • Training of Trainers – Module 1-4/ Registered Instructor (2018)
  • CISCO – Networking Basics and Routers and Routing Basics ‐ (2016)
  • Occupational Health and Safety ‐ Certificate of Attainment ‐ Modules 1 & 2 ‐ TPAF (2006)
  • CompTIA A+ Certificate Course ‐ TPAF (2005)
  • Recruitment and tender panelist for various industries

International Experience

  • Asia Pacific Organisation – Bilateral Cooporation between National Productivity Organisations- Mission to Sri Lanka and Korea (Productivity Promotion, Innovation and Industry 4.0)
  • University of West Indies (St. Augustine Campus, Trinidad and Tobago March 2019) (lecturing undergraduate and post graduate programs in ICT), PhD research on Assistive Technology, program creation for Post graduate ICT/Education programs, training on Managing ICT professionals, Project Management, setting up of Student and Staff Diversity and Inclusive Services
  • Masaryk University (Brno, Czech Republic)- Teaching (masters level) and Research on assistive technologies (2018 March)
  • National Institute for Rural Development and Punchayati Raj ICT for Rural Development, (2018 February)
  • Apollo Hospitals‐Bangalore India‐Industrial Attachment for Medical Informatics (2015 October)
  • Customer Service Team Leader/IT/Call Centre Management training in DHL Brisbane (Centralized Customer Service Centre for DHL AU) (December 2005)

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